Bright Learners Frequently Asked Questions.

What are my payment options & shipping fees?

Payment is made through direct debit. All bank details are on your purchase invoice.

Shipping is an easy flat rate of $5.95 (Australia wide)
International orders are to email me at contactus@brightlearners.net.au for shipping costs.

How long will my order take to arrive?

Once payment has been received, processing and delivery can take up to 7 to 10 business days (Australia wide)
An email will be sent to you once your order is ready to go.

What delivery service do you use and can I track my order?

All national orders will be sent with Australia Post.

Once you’re order is ready for dispatch, an email will be sent to you with a tracking number included.

What if I receive my order damaged?

If you receive your beautiful new cards damaged or incorrect, just send me a quick email at contactus@brightlearners.net.au to let me know and I’ll start the process of exchanging them. Just quote your invoice number.

For any further questions you have regarding this, check out our policy http://brightlearners.net.au/returns-exchange

How do I receive the app?

Simply search for “Bright Learners” and look for our Flower in Google Play or the App Store, then simply install on your devices.

We have new Apps! Visits Our Apps Page.

Visit our Apps Page on our website to find out how to download for your Android of Apple devices.

How safe is it to order online?

I take your privacy seriously. All of your personal information is kept secure and nothing is used without your permission.

Any further questions you have regarding this, check out our policy https://brightlearners.net.au/privacy/

Do I need to create an account to shop?

Yes, We do require you to setup an account so we can keep a record of your order.

We also need to store and retrieve information for our systems to integrate with our Apps, to provide you, our users and members with a login to access linked purchases and languages.

How do I place an order as a gift for someone?

Firstly, what a fantastic idea for a gift!

Secondly, there is an option to post to a different address once you’ve placed your order. Just click the box and add in their details.
If there are any special notes you need me to know, just write them down in the available space and I’ll happily oblige.

Can I customise my order?

At the moment unfortunately no.
But don’t despair, customising is in the pipeline and will be made available soon.

What if I lose my password and Login Details?

The best way option is to reset your password. All you will need is the email account you registered with us when you made your first purchase, the system will guide you through the rest.

The password will also be reset on your applications. Then allow approx 30 minutes for our systems to update your details across all our devices.

To reset your password + Login details click here.

I can only see English as the language in the App?

If you do not login into your Bright Learners App, you will only be able to see English as a language on all the cards.

Free Version: Contains English Only, you must login to get access to all language options.

App languages are available for purchase on this website. Once you have made a Language Card Package purchase, an account will be created and then you can login to your App. If multiple purchases are made under the same account/member the Apps will automatically updated your purchased items, and make them available upon login.

All purchased language options will magically appear on all the cards.

You can login in both Apps from within the “Parents Room” of the applications.

How do I activate my Languages purchased in the Apps?

At first you must ensure you are a member of this website, and have made purchases of our Bright Learners Cards.

If you have purchased any Editions in any of our Packages you can then login and the languages will appear automatically based upon your purchase history.

You will find the Login option in the app in the “Parents Room”.  Hold down the word on the front page of the app for 2 seconds and you will be promoted on what to do.

Currently our apps contain a total of 10 languages and 79 cards.